Fast & Flat-Rate Shipping
*We offer fast shipping and a $5.95 flat rate
*Free shipping on orders of $100 or more
*Items come packaged in our signature Navika Girl packaging which is perfect for gift giving!
Navika Girl’s Quality Promise
Our pieces are gorgeously crafted down to the smallest detail! We take pride in our extremely high quality jewelry and we want you to be smitten with our product and feel like you are wearing a piece crafted by the highest quality designers. We love our Navika Girl family and when you buy our beautiful accessories you join our family. If you aren’t happy, we’ll do what we can to make it right!
Each Navika Girl piece is designed in and shipped from the USA. We only use the best quality materials. As our signature on all of our products each item features at least on genuine Swarovksi crystal element which has been hand-placed by our talented artisans. We only use nickel-free and lead-safe materials.
While we gladly accept returns for defects in our own workmanship according to our return policy claims procedures, Navika Girl is not responsible for items which are damaged by neglect or abuse by the customer. If you have received a defective item, please contact our Customer Service Department right away (firstname.lastname@example.org or 949-582-2460). Please use the following as a reference for time frames in which to submit your return/refund claims. Once a return or exchange has been approved, you may send your items to;
6 Journey, Suite 375
Aliso Viejo, CA 92656
ONLINE RETAIL CUSTOMER RETURN POLICY – CLAIMS OUTLINE
|Reason||Resolution||Claim Must Be Submitted|
|Item received different than what was ordered||Replacement with correct item||Within 14 calendar days of Original Ship Date|
|Item missing from order shipment||Replacement with original item||Within 14 calendar days of the date the order was received|
|Item arrived damaged*||Replacement with same item||Within 14 calendar days of Original Ship Date|
|Item is defective, or breaks with minimal wear*||Replacement with same item||Within 30 calendar days of Original Ship Date|
|Wrong Size||Exchange for correct size||Within 30 calendar days of Original Ship Date|
|Unhappy with design or color||Refund||Within 30 calendar days of Original Ship Date (a 15% restocking fee may apply)|
|Exchange for different item||Within 30 calendar days of Original Ship Date|
|Cancel a Backordered Item||Refund||Anytime, as long as the item is still in Backorder status (not shipped or processing)|
|Cancel an order||Refund||Anytime, as long as the order has not shipped or been processed. If the order has been processed order shipped, a 15% restocking fee may apply.|